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Returns and Refund Policy

Effective Date: 02.11.23

1. Overview

Welcome to Justin Richardson Bespoke Fine Jewellers. We want you to be completely satisfied with your purchase. This Returns and Refund Policy outlines our procedures for returns, refunds, and exchanges for products purchased through

2. Eligibility for Returns

  • To be eligible for a return, your item must be in the same condition as when you received it, unworn, and in its original packaging.

  • Custom-made or personalized items are generally not eligible for returns unless they arrive damaged or defective.

3. Initiating a Return

  • To initiate a return, please contact us at within 5 days of receiving your item to request a return authorisation.

  • We may require proof of purchase, including the order number and purchase receipt.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 days.

5. Exchanges

6. Return Shipping

  • You are responsible for the cost of return shipping unless the item received is damaged or defective.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us at immediately. We will arrange for a return or exchange at no additional cost to you.

8. Non-Returnable Items

  • Custom-made or personalized items that are not damaged or defective are generally non-returnable.

9. Contact Information

10. Policy Updates

  • We may update this Returns and Refund Policy periodically to reflect changes in our practices. The updated policy will be effective upon posting on the Website.

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